Shipping

How do I know where my parcel is?
All items are shipped with tracking numbers so if your item gets lost or is late we can check it for you.


How do you ship the posters?
All posters are shipped in tough rigid mailing tubes to insure your item arrives in perfect condition.


How long will shipping take?

All items will be shipped in one business day once payment is made. 

Please allow 3-6 working days for shipping in Australia and 10-25 working days for international.

The express option is always going to be much faster, so always choose it if you need the item soon. Make sure to take into account public holidays.

My item got damaged what do I do!

This unfortunately happens, but very rarely.  We will always work with you to fix these problems as we want you to be totally satisfied with your product.

First you have to take photos of the item and the packaging. Then you must go to your local post office with the item, packaging and receipt from us and file a damaged item form.

They must refund you if they are found to be at fault. We would make the claim for you, but the receiver must make the claim.


If this doesn't work contact us and we'll step in to fix it for you.



My item hasn't arrived what can you do?

After 10 working days if your item has not arrived there are some things you can do. First you should contact your local post office and give them your tracking number to check where the item is. A lot of the time the item has been delivered and you weren't home so the item sits at the post office waiting for you. You must collect it as soon as possible because it will be returned to us and you'll have to pay another shipping charge for us to ship it back to you, so please make sure to check your post office first.

If your item is lost then we will open a lost item claim with our postal service, they will do an investigation and find the lost item asap. If the item can't be found then they will refund us and well will send out a new item for you.

Note that orders are shipped and delivered only on business days. Delivery estimates do not include weekends or public holidays.

About

At Anime Printz we're all about the highest quality anime posters at the best possible prices.
We have over 93000 posters to choose from, so we're sure you'll find what you're looking for.